Getting a landlord to fix something is mostly about being clear, polite and — crucially — leaving a paper trail. Friendly firmness with a record beats angry phone calls every time.
Report it right
- Put the request in writing (email or message), even if you also call. You want a timestamp.
- Be specific: what's broken, since when, and how it affects you.
- Include photos or video of the problem.
- Ask for a timeframe: “When can I expect this to be looked at?”
A message that works
“Hi [name], the boiler stopped producing hot water on Monday and we've had none since. I've attached a photo of the error code. Could you let me know when a repair can be arranged? Happy to be flexible on access times. Thanks.”
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Know your rights
Landlords are legally responsible for keeping the property safe and functional (heating, water, structure). If urgent repairs are ignored, look up your local tenant rights — you often have formal routes to escalate.
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Don't withhold rent on impulse
It feels satisfying but can put you in breach of your tenancy. Get advice first and follow the proper process instead.